BIGOS
Train a chatbot on your documents — answers from your knowledge first
MasterBot is a RAG chatbot trained on your PDFs. It answers from your company knowledge base first, and hands off to a human when needed.
Built for support and CX teams that want 24/7 coverage without inventing answers.
MasterBot in operator language
AI customer support chatbot
“Train a chatbot on your documents — it answers from your knowledge first.”
Website chat fails when it guesses
Generic bots invent policy. Visitors lose trust. Agents inherit messy threads with no source. Meanwhile the real answers already live in PDFs nobody wants to re-type into a FAQ CMS.
AI customer support chatbot
Grounded answers with a clear path to humans
Upload PDFs; MasterBot chunks, embeds, and stores them. When visitors ask questions, it searches your knowledge base and answers only when confidence is high. Service questions without a match can go straight to a human agent form. An embeddable widget puts the same bot on any website.
- Semantic search over your knowledge base
- Answers grounded in your documents
- Human agent handoff for service issues
- Compliance / certifications panel in chat
How MasterBot handles a visitor
A confidence-first flow from question to answer or handoff.
- 01
Visitor asks a question
Visitor asks a question
- 02
Search your knowledge base
Search your knowledge base
- 03
Strong match
Answer from your documents when confidence is high.
- 04
Weak match on a service question
Hand off to a human agent form instead of guessing.
- 05
Otherwise
Use a safe AI fallback when the question is not a service escalation.
MasterBot capability checklist
What CX leaders look for before embedding chat on the site.
- PDF upload and training
- Semantic search over your knowledge base
- Answers grounded in your documents
- Human agent handoff for service issues
- Chat history export
- Company video embed
- Compliance / certifications panel in chat
- Embeddable website widget
Support at scale without abandoning the human path
MasterBot turns company documents into a 24/7 assistant that prefers your knowledge over improvisation. When confidence is low on a service question, visitors reach a human — so automation does not trap customers.
- Train once on the PDFs you already trust
- Keep brand answers consistent across the site
- Export history and escalate with context
Explore related pages
MasterBot FAQ
MasterBot searches your uploaded knowledge base first and answers when confidence is high. It is designed to prefer your documents over improvisation.
In practice
How teams use MasterBot on BIGOS
A visual walkthrough of the motion on this page — connected to the rest of the growth OS, not stranded in another vendor login.
- Operators stay inside one dashboard
- Leaders see the same outcomes
- Expand engines without a new vendor hunt
What buyers evaluate next
Short cards that match this page’s outcome — not generic filler.
Teams that grow on BIGOS
Market-Xora pacing plus TenderBuzz scoring meant BD chased fit instead of flooding inboxes. Leadership can finally see one pipeline story.
Evaluate MasterBot inside BIGOS
See MasterBot answer from your PDFs — and escalate when confidence is low.